LivinCool uses USPS for all orders within the United States and DHL Express for all international orders. All orders are processed within 3 working days. During sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. LivinCool will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of LivinCool. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent the cancellation of it or a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out. Once you receive your order, you can ask for the return or exchange within 14 days you (or someone you nominate, other than a carrier) received the goods.
All orders are eligible for an exchange or full refund when they are shipped back within 14 days of the delivery date. You will be responsible for covering the shipping costs to return your item(s).
Please ensure that items are unworn, unwashed, and undamaged. Note: All returned items must be unaltered and include any original packaging, including all tags the item came with.
Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.
LivinCool is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.