Orders placed over the weekend will be processed starting the following Monday morning.

Orders placed on a public holiday will be processed from the next working day.

Shipping times refers to business days only and start from pick up notification emails.

We do not ship on weekends or during bank holidays.

Shipping times may vary, but we assure you that we work hard to get your order to you as quickly as possible.

To edit or cancel your order, please contact our Customer Service Department at within 12 hours from the placement of your order.

Please note that no change or cancellation requests can be approved if your order is already being prepared for shipment, even if submitted within 12 hours.

LIVINCOOL uses third party logistics companies

Please note that all duties, taxes and shipping costs are charged to the customer and are non-refundable.

In this regard, if the ordered Products should be delivered outside of Italy, the customer may be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional customs clearance costs will be charged to the customer. We have no control over these costs and cannot estimate the amount. Customs policies change considerably from country to country. Please contact your local customs office for more information. Please also be aware that when a customer places an order on the Site, he or she is considered an importer and therefore must comply with all laws and regulations of the country in which he or she will receive the goods.

Customers are responsible for tracking their shipments.

If the package cannot be delivered for reasons dependent on the customer or if the customer should refuse it at the time of delivery, the order will be sent back to us.

In either situation, shipping costs will not be refunded.

Upon shipment, the customer will receive an informational email with the Letter Number of the shipment.

When orders arrive, the customer is kindly requested to check the package carefully before signing for it as proof of delivery..

If, for any reason, the package appears to have been tampered with or if the adhesive tape does not appear intact, the customer is requested to sign with reserve or refuse the delivery, following the instructions in the next paragraph.

In the event that the delivery is accepted with reservation or if the package shows signs of tampering, the customer is asked to immediately notify the local courier office as well as contact us at the following email address